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Public services
Access to services, information and participation.
In simple terms
Public services should be usable by disabled people. Accessibility includes buildings, communication, forms, digital services and the way staff provide assistance.
Questions to help you understand the barrier
- Which part of the service is inaccessible?
- Is there an accessible alternative that gives you equivalent access?
- Have you been offered a practical adjustment?
Possible next steps
- Describe the barrier and the result it is causing.
- Request an accessible alternative or reasonable adjustment.
- Ask for the service provider’s complaints or accessibility contact if the problem is not fixed.
Important
This is general rights-navigation information, not individual legal advice. The right route depends on the facts, the organisation involved and any applicable deadlines.